What does this policy cover?
What information do we collect?
If you subscribe to Vital Khai products and/or place an order through myvitalkhai.com, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information or certain other personally identifiable information about yourself ("Personal Information").
The Service is not intended for anyone under 18 years of age, and Vital Khai does not knowingly collect information from anyone under the age of 18. By using the Site and signing up for Subscription, you are representing that you are at least 18 years of age.
IP address information and other information collected automatically:
We automatically receive and record information from your web browser when you interact with the Site, including your IP address and cookie information. This information is used for fighting spam/malware and also to facilitate the collection of data concerning your interaction with the Site or Services (e.g., what links you have clicked on).
Generally, the Site automatically collect usage information, such as the number and frequency of visitors to the Site. We may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data enables us and third parties authorized by us to figure out how often individuals use parts of the Services so that we can analyze and improve them.
Information collected using cookies:
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave cookies active because they enable you to take advantage the most attractive features of the Services.
In addition, we may also collect non-personally identifiable information, such as IP host address, pages viewed, browser type, duration and frequency of visits, and other data, and may aggregate any information collected in a manner which does not identify any individual ("Aggregate Information"). Information obtained in connection with the Site, and the Services may be intermingled with and used by us in conjunction with information obtained through sources other than the Site, including both offline and online sources.
How, and with whom, is my information shared?
We use your Personal Information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment through a third party payment processing agency (“Payment Processor”). Telephone numbers and e-mail addresses are used to contact you regarding your order and/or Subscription. In addition, we may notify you about new services, products, or special promotional programs, or send you offers or information. In addition, when you respond to a contest, survey, questionnaire, sweepstakes or other promotional feature, we may ask you for additional Personal Information. We do not collect any Personal Information about you unless it is voluntarily provided by you. VitalKhai will never sell, rent or share your Personal Information, including your e-mail address, with any third parties for marketing purposes without your express permission.
IP address information:
Information you elect to share:
We share Aggregate Information with our partners, service providers and other persons with whom we conduct business. We share this type of statistical data so that our partners can understand how and how often people use our Services and their services or websites, which facilitates improving both their services and how our Services interface with them. In addition, these third parties may share with us non-private, aggregated or otherwise non-Personal Information about you that they have independently developed or acquired.
Email communications with us:
As part of the Services, you may occasionally receive email and other communications from us, such as communications relating to your Subscription and your order or other usage of our Services. Communications relating to your Subscription will only be sent for your convenience. Please refer to Electronic Communication and Notification Terms incorporated herein for more details.
As stated above, we do not currently collect financial information, as that information is collected and stored by our Payment Processor. However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Sire, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business
Information shared with our agents:
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share Personal Information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents. Some of your Personal Information will need to be shared with postal service providers, such as FedEx, USPS, and UPS, who will assist us with delivering your orders as part of your Subscription.
Information we share with your consent:
We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
- We have your consent.
- We provide such information to third parties who have entered into nondisclosure agreements with us.
- We provide such information to a company controlled by, or under common control with, Vital Khai for any purpose permitted by this Policy.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
- We transfer Personal Information about you if Vital Khai is, or its assets are, acquired by or merged with another company.
We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month
Is information about me secure?
We seek to protect your Personal Information to ensure that it is kept private; however, we cannot guarantee the security of any information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
We otherwise store all of our information, including your IP address information, using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.
Information Retention and Opt-out Rights
Any information you provide to us will be retained until you make the decision to cancel your Subscription with us. If you want to cancel your Subscription or if you want to request that we no longer use your information to provide you with products and services, you can contact us at [email protected] or by calling our customer service line. Even after this request, your information will be retained for the appropriate amount of time to comply with various legal obligations from time to time.
Additionally, you have the right to request that we stop sending you emails or any other form of communication through our opt-out process. You have a right to remove your information from our database in its entirety, as well. To do so, please contact us at [email protected] or via Support page on our site and give us 10 business days to process this request. You may opt out of text messages by replying to any message you receive with the word ‘STOP’, ‘END’ or ‘QUIT’
Children's Privacy and Parental Controls
This Site is not intended for persons under the age of 13, and we have no intention of collecting or soliciting Personal Information from persons under the age of 13. If you are not 13 or older, you are not authorized to use the Site or Services. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. If a child under age 13 has provided us with Personal Information, we will use all reasonable efforts to delete such information from our database.
Electronic Communication and Notifications Terms
In accordance with the prior express written consent you provided in the order submission process on this website, you agree to receive electronic communication and notifications from us regarding your use of our services (i.e. your order, subscription, shipment, account) and marketing content using emails, phone calls, phone voicemails, and sms messages (“Notifications”). You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that we may send emails to you for the purpose of notifying you about your order/subscription, advising you of changes or additions to this Site, about any of our products or services, or for such other purposes as we deem appropriate.
Message and data rates may apply. You further agree that based on your individual carrier and plan, you may incur charges associated with sms messages and that you agree to be solely responsible for such charges. You represent that ou are at least 18 years of age and the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges. Please consult with your wireless carrier for applicable text messaging fees.
You may reply to any message with ‘HELP’ to get assistance, or ‘STOP’ to unsubscribe from our sms marketing notifications; however, we might still send you messages regarding your order, shipment or your account.
Frequency. The frequency of the notifications Vital Khai delivers via text messaging to your mobile phone may vary due to the nature of the text (promotions, order status, account update). Should you need to update the frequency of messages you receive from us, please contact us.
Supported mobile service providers may include, but are not limited to: Alltel (part of Verizon), Appalachian Wireless, AT&T, Bluegrass Cellular, Boost Mobile, Cellcom, Cellular One from Dobson (part of AT&T), Cellular One of East Central Illinois, Cellular South, Centennial Wireless, Cincinnati Bell, Cox Wireless, Immix Wireless, Metro PCS, Nextel (part of Sprint), nTelos Wireless, Revol Wireless, Sprint, T-Mobile, Unicel, US Cellular, Verizon Wireless, Virgin Mobile USA, West Central Wireless. The wireless carriers are not liable for delayed or undelivered messages.
In addition, you must provide all equipment and software necessary to receive our Notifications, including, but not limited to, a mobile handset or other mobile access device that is in working order and suitable for use in connection with the notifications.
Additionally, you agree that we may send any Notifications through your communication service provider in order to deliver them to you. You agree to provide a valid mobile phone number for these services. You further agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, cost and expenses (including reasonable attorneys’ fee) arising from your provision of a mobile phone number that is not your own or your violation of applicable federal, state or local law, regulation or ordinance. Your obligation under this paragraph shall survive termination of the Agreement. Notification is provided for your convenience only.
August 7, 2018